Managed Services

Engage provides ITSM Remote Support Services from its On-Shore site in Virginia and from its Off-Shore Centers in India.

Post implementation of your ITSM solution we will be in position to remotely administrate and manage your COTS or Custom Solution. You would have access to highly dedicated and trained ITSM Engineers with a clear escalation procedure to monitor your requests.

Engagement Options:
  1. Solution owned On-Premise by you and Engage provides Remote Support Services.
  2. Solution owned by you. Hosted and Managed by Engage.
Managed Solution Service offering:
  • Data Administration
  • Patch Management
  • Troubleshooting
  • Back-Up and Recovery
  • Performance Tuning
  • Capacity Management
  • Reporting
  • Migration Requests
  • Enhancement Requests
  • Custom Requirements
  • 24×7 or Business Hours Support or Need Based

Contact Us!

336 West 37th Street,
Suite 1120,
New York,
NY 10018
Phone: 609 662 0374
Fax: 732 601 0093