ITSM Integration Services

Engage ITSM Practice enables you to integrate and protect your existing investments through an integrated ITSM approach. The approach is based on ITIL v3 & ISO/IEC 20000 process standards that would align your internal IT services to your business.

Engage expertise lie with integrating best-of-breed products using our best practice integration framework. Our strength is to deliver cost-effective infrastructure solutions through rationalization of your infrastructure, automating processes, and consolidating systems. We are here to enable you on your enterprise wide ITSM improvement initiatives by integrating multiple systems with multiple technologies.

Engage Technology Integration expertise is focused to integrating 3rd party applications & disparate systems.
  • ERP & Procurement Systems integration with ITSM & ITAM
  • Content & Collaboration integration with ITSM
  • Integrating best of breed ITSM tools across vendors
  • OMP Tools with ITSM
  • Smart Phone Solutions
Vendor Product Expertise
  • BMC Remedy ITSM Suite & Atrium
  • IBM Service Management Suite
  • HP Service Manager & UCMDB
  • Oracle EBS
  • PeopleSoft
  • BI – OBIEE & Cognos
Integration Engagement Process
  • Assessment, Planning & Solution Design
  • Infrastructure Preparation
  • Build, Test & Deploy
  • Integration Manual Documentation and Hands-On training
  • Maintenance and monitoring of integration environment
Our Strengths
  • Global Delivery Model
  • Successful integrations implemented across a large customer base
  • ITSM Integration experts positioned locally for your needs
  • ITSM Technology Center of Excellence

Contact Us!

336 West 37th Street,
Suite 1120,
New York,
NY 10018
Phone: 609 662 0374
Fax: 732 601 0093
email: info@engageinfo.com