Implementation & Upgrade Services

Our ITSM Practice follows ITIL v3 process framework and best practices that we have gained through our upgrade experiences with our customers and is backed by our pool of highly trained and experienced consultants.

With a global delivery model and ability to provide a superior and seamless execution of your upgrade initiative you would be in great a position to predict the performance and delivery across the engagement cycle (pre-to-post).

Engage follows a proprietary engagement methodology to ensure that the upgrade process is delivered to meet your objectives that delivers tangible business results, reduction in costs and improved business processes.

Upgrade Services are focused to the following vendor offerings
  • IBM Maximo/Tivoli: TADDM, CCMDB, TSRM, TAMIT & TPM
  • BMC Remedy ITSM Suite 5.x, 6.x, 7.x Atrium CMDB 2.x, 7.x
  • HP Universal CMDB, HP Service Manager
Upgrade Process
  • Strategy, Planning and Upgrade Goals
  • Gap Analysis, Approach & Review
  • Data Migration & Implementation Roadmap
  • Build – Iterative/Batch Upgrade
  • Transition
  • Test & Deployment
  • Education & User adoption training
  • Upgrade Manual Documentation
  • Post Deployment Support
Our Strengths
  • Global Delivery Model
  • Successful Upgrades implementations
  • ITSM Upgrade Experts positioned locally for your needs
  • ITSM Technology Center of Excellence

Contact Us!

336 West 37th Street,
Suite 1120,
New York,
NY 10018
Phone: 609 662 0374
Fax: 732 601 0093
email: info@engageinfo.com