Case Management

Engage Case Management solution is a comprehensive, integrated, web-enabled set of applications that help manage and automate every aspect of business processes, providing higher levels of productivity and efficiency. This solution covers complete document management, computer telephony integration, and integrated voice response capabilities and offers you the flexibility in selecting the level of service out of the box.

Our Enterprise Wide case management solutions from Inception to Archive include:
  • Recording
  • Assigning
  • Tracking
  • Escalation
  • Workflow
  • Management
  • Service
  • Closure
Our Strengths
  • Global Delivery Model
  • Integrated ROI based system for multichannel support with productivity tools
  • Case Management experts for call center consolidation
  • CTI, IVR, ERP integration
  • Solutions based on platforms that are highly scalable, comprehensive, and user-friendly

Contact Us!

336 West 37th Street,
Suite 1120,
New York,
NY 10018
Phone: 609 662 0374
Fax: 732 601 0093